a. General Introduction
Welcome to mountainseaaviation.com, operated by Son Hai Aviation Trading Service and Transportation Company Limited (Mountain Sea Aviation – MSA). By accessing and using this website, you acknowledge that you have read, understood, and agreed to comply with the following Terms of Service.
b. Services Provided
Mountainseaaviation.com serves as the official information portal introducing MSA’s brand, industry knowledge, and aviation solutions, including but not limited to: Airline Representation Services, Flight Supervision, VIP Passenger Services, Irregular Operations Handling, and related logistics solutions. All service information displayed on the website is for reference purposes only; specific details shall be governed by the Service Agreement signed between MSA and its partners.
c. Intellectual Property Rights
All content displayed on the website (including text, images, videos, logos, brand materials, and graphic designs) is the property of Mountain Sea Aviation or is legally licensed for use. Any acts of copying, distributing, modifying, or using website content for commercial purposes without prior written consent from MSA are strictly prohibited.
d. User Responsibilities
- Users undertake to provide accurate information when using contact forms or requesting quotations through the website.
- Users must not use the website for any unlawful purpose, interfere illegally with the data system, or distribute malicious code affecting the operation of the platform.
e. Limitation of Liability
- MSA always strives to ensure the accuracy of information on the website. However, due to the continuously changing nature of the aviation industry, MSA shall not be held legally liable for any direct or indirect damages arising from the use of, or inability to use, the information on this website.
- Service quality commitments (SLA) and legal responsibilities during service provision shall be strictly governed by separate commercial agreements between the parties.
f. Amendments to the Terms
MSA reserves the right to modify or supplement these Terms of Service at any time in accordance with legal requirements and company operations. Any changes shall become effective immediately upon publication on the website. Continued use of the website after such changes constitutes acceptance of the revised Terms.
g. Cancellation & Refund Policy
MSA applies a flexible cancellation and refund policy, depending on the customer type and the nature of the service:
- For Corporate Customers (B2B) & Agency Partners: The policy for service cancellation, rescheduling, and refunds will be strictly applied in accordance with the terms agreed upon and signed in the Principle Agreement / Service Provision Contract between MSA and the Partner.
- For Individual Customers (B2C) using retail services (Transit Tours, Fast Track, VIP Services):
- Cancellation by the customer: Service cancellation requests must be notified in writing via email or direct contact methods at least 2 days prior to the service date to be eligible for a refund support (processing fees may apply depending on the service). Late notifications or No-shows will not be refunded.
- Cancellation/Modification due to objective factors: In the event of flight schedule changes (delay/cancel) by the airline, MSA will flexibly assist in rescheduling the service to a suitable new time slot (applicable when notification is received at least 5 hours before the service begins).
h. Delivery of Service Policy
Immediately after the request and payment processes are completed, an MSA specialist will send a Booking Confirmation and detailed instructions via Email or the Customer’s direct contact method within 24 working hours.