Mountain Sea Aviation (MSA) understands that protecting personal information is extremely important. We are committed to safeguarding customer and partner data in accordance with the laws and regulations of Vietnam.
a. Purpose and Scope of Information Collection
- Purpose: Information collected through the website will help us support customers and partners in consulting aviation solutions (Flight Supervision, Airline Representative, GSSA, VIP Services, etc.), answering inquiries, providing service quotations, and handling operational coordination or special assistance requests promptly.
- Scope: We only collect basic information when users voluntarily contact us via the “Contact Us” form or Hotline, including: Full Name, Email Address, Contact Phone Number, Organization/Company Name (if any), and request details.
b. Scope of Information Usage
The Company uses the information provided by users solely for lawful purposes, including:
- Contacting customers for consultation and provision of aviation services and solutions upon request.
- Sending notifications and exchanging information between customers/partners and MSA regarding service progress, flight information, or logistics-related matters.
- Communicating and resolving issues with customers in emergency situations.
- MSA commits not to distribute, sell, or share users’ personal information with any third party for independent commercial purposes.
c. Information Retention Period
Customers’ personal data will be securely stored on the website’s server system until a direct cancellation request is received from the customer. In all other cases, the information will be securely stored and protected in accordance with applicable laws and MSA’s internal policies.
d. Individuals or Organizations That May Access the Information
Collected information may only be accessed by:
- Website administrators and relevant operational departments of Mountain Sea Aviation for service implementation purposes.
- Direct service partners (hotels, transportation providers, aviation partners) upon customer request, and only to the extent necessary for service execution.
- Competent government authorities when legally required under applicable regulations.
e. Information Collection and Management Entity
- Company Name: Son Hai Aviation Trading Service and Transportation Company Limited
- Phone: +84 797 100 939
- Email: business@mountainseaaviation.com
- Legal Representative: Le Thi Thu Tam
f. Methods and Tools for Users to Access and Modify Their Personal Data
- At any time, customers have the right to request inspection, updates, corrections, or deletion of their personal information by directly contacting the website administration team via Hotline +84 797 100 939 or by sending a request to the company’s email address.
- Upon receiving such requests, MSA will verify the information and carry out the necessary adjustments or deletions as soon as possible.
g. Consumer Complaint Handling Mechanism
Mountain Sea Aviation commits to receiving and responding to complaints immediately, no later than within 24 working hours. We will closely cooperate with customers and competent authorities to clarify the cause, thoroughly resolve the issue, and implement corrective measures to protect users’ legitimate rights and interests.
If customers discover that their personal information has been used improperly or beyond the notified scope, please send a complaint to the company’s email address or contact Hotline +84 797 100 939.